Enterprise customer service operations have evolved dramatically in the past decade. Support organizations now manage complex ...

The World Bank optimizes its publications and research website for mobile phones. Nearly half of all users of the Open Knowledge Repository are in developing countries where mobile phones are ...

The Swedish Radiation Safety Authority has published a report on ways to inform future generations where radioactive waste has been disposed of and how it should be handled. The report was ...

Bloomfire reports on 6 key knowledge management trends for 2026, emphasizing dynamic collective intelligence as a strategic asset.

WASHINGTON, April 10, 2012 - The World Bank today announced that it will implement a new Open Access policy for its research outputs and knowledge products, effective July 1, 2012. The new policy ...