The EDLP loyalty dilemma  Most retail loyalty programs are designed around points, promotions and price reductions, ...

In an era of skyrocketing supermarket prices, any way to shave a few bucks off ever-increasing grocery bills is more than welcome. As such, many of us have phone folders chock full of grocery store ...

Store loyalty programs used to be simple: You’d get a punch card at a local sub shop, buy eight sandwiches and get your ninth for free. It felt like a transparent “thank you” for your business. But ...

The traditional approach to gauging loyalty often relies on RFV—recency, frequency, and lifetime value. While these metrics have their merits, they fail to paint a full picture of a loyalty program’s ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Fast Company Executive ...

Add Yahoo as a preferred source to see more of our stories on Google. A Giant Eagle store. (Getty Images) This story was originally published on Grocery Dive. To receive daily news and insights, ...

It seems that every retailer has a loyalty program these days. Because of this, their universality is raising the bar. To capture customers’ attention, it’s no longer enough just to offer discounts or ...

Most restaurant loyalty programs are built around the same fundamental idea: Give guests a reason to come back. Spend enough, ...