This edition of our academic research roundup looks at two studies exploring how kiosks and vending machines could remove ...

Imagine an invention that is worse at what it does than humans, threatens jobs and increases the potential for crime. You might think it would go nowhere fast. In fact, the supermarket self-checkout ...

Technology has a way of both making life radically more convenient and upsetting organized labor. This has always been the case. A case in point is California’s perpetual war on self-service machines ...

What matters most to modern customers? Convenience and efficiency. Instead of waiting to get answers or working through cumbersome phone systems, customers want self-service options to quickly find ...

Some Californians will recall a time in the dusty past when there was no such thing as self-service at gasoline stations. Motorists pulled up to the pump, a friendly lad in uniform and peaked cap ...