When preparing for a job interview, particularly for a position involving customer service or support, it's crucial to understand that excellent customer service is both situational and contextual.

Your goal during an interview is to convince the employer that you are the best candidate for the job. In order to accomplish this, you must be able to clearly and articulately convey that you have ...

Did you freeze up the last time an interviewer opened a question with "Tell me about a time when…"? That's a behavioral interview question, and many interviewees find them tricky to handle. Job ...

Forbes contributors publish independent expert analyses and insights. Mark Murphy covers leadership, hiring and employee engagement. What is a situational interview question? In short, situational ...

Job interviews are exciting and anxiety-inducing at the very same time: Landing one means you’ve made it past the initial application stage, but it also means preparing for those all-too-familiar ...

Although it may vary, when it comes to the full-time job interview process, especially jobs beyond academe, there are usually three rounds of interviews. They are: 1) a screening interview with HR, 2) ...

If you’re the interviewer, there’s a lot you should already know: The candidate’s resume and cover letter should tell you plenty, and LinkedIn and Twitter and Facebook and Google can tell you more.

Landing an informational interview is exciting. Maybe this is someone you’ve always admired, maybe it’s someone you met in college, or maybe it’s just someone who is already in the industry you’re ...

When hiring managers ask the job interview question that decides everything, they're not just making conversation. Your ...