ServiceNow boasts its AI bot is resolving 90% of its own help desk tickets

When it gets stuck, the bot will escalate rather than hallucinate ServiceNow claims it has created an AI agent that is ...
diginomica

ServiceNow's Paul Fipps on enterprise AI - ‘The LLM reasons, but it’s the platform that executes’

ServiceNow president Paul Fipps makes the case that the company's deterministic execution layer, workflow heritage, and internal autonomous AI deployments position it as the natural governance and ...
Forbes

ServiceNow’s Bold Gambit To Become The Platform Of Platforms

If there is one way to categorize all the recent technology vendor shows and conferences, you could easily call this “The Spring of AI.” It feels like there is a new AI announcement every day. However ...
Diginomica

ServiceNow Q2 earnings show AI momentum as company announces 'Agentic Workforce Management' product

ServiceNow reports strong Q2 2025 earnings with $3.113 billion in subscription revenue and 22.5% year-over-year growth, driven by enterprise AI adoption. The company also launched its new Agentic ...