Alan R. Shark is an associate professor at the Schar School for Policy and Government, George Mason University, where he also serves as a faculty member at the Center for Human AI Innovation in ...

The Department of Homeland Security program helps agencies prepare critical infrastructure for disruptive cyberattacks and ...

Hundreds of thousands of Texans were calling the state’s Driver License Division every month, but only a fraction ever ...

Lessons from state organizations emphasize roadmaps, workforce development, digital services and emerging technologies.

Distributed processing accelerates response times, reduces bandwidth demands and enhances privacy across government ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Generative artificial intelligence (GenAI) can power chatbots and ...

Artificial intelligence is arriving in local government workplaces faster than many agencies can develop policies, governance frameworks and training programs to support it. Across the public sector, ...

Calvin Hennick is a freelance journalist who specializes in business and technology writing. He is a contributor to the CDW family of technology magazines. When citizens in Richmond, Va., call either ...

In February 2020, Tennessee opened the doors to its MyTN application, providing its residents with integrated access to an initial eight state services through an integrated, one-stop portal. Today, ...