The CEO of Digitas on why overpromising with AI is a dangerous path for marketers.

For nearly 30 years, a landmark study shaped how scientists understood the relationship between brain and body size in primates. Now, an Oxford evolutionary psychologist who doubted it from the start ...

Simply put, the back-office groups that support CX organizations have not kept pace with improvements and innovation in their companies’ customer-facing contact centers and customer service functions, ...