Whether you're anxious, confident or taking on extra duties, these raise-request scripts can help you make a stronger case ...

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

CCW showed agentic AI moving deeper into CX platforms. Here’s what IT leaders should know about governance, data, workforce ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

The Obama Presidential Center has opened to the public on the South Side of Chicago today. This is a space intended to foster community in the city. Former Secretary of Defense and CIA Director Leon ...

When an AI agent goes off script, how do health systems react? And what is the script for such a new technology? At Canton, Ohio-based Aultman Health System, the moment came from an internal employee ...

The center market is riddled with questions, and even the top of the market is no sure thing. Let's break down the top centers who could be available in this year's free agent market. (Note: Positions ...

The Obama Presidential Center will open this Thursday with a star-studded lineup of musicians celebrating the legacies of former President Barack Obama and former First Lady Micelle Obama. The Grand ...

Stealing a restricted free agent is never easy. As such, there was already a fair amount of skepticism surrounding whether the Los Angeles Lakers could truly lure Walker Kessler away from the Utah ...

JOHANNESBURG– Cartrack has defended itself following severe backlash after one of its call centre agents, Gcina Dhladhla, collapsed and died at its Rosebank offices on 6 June 2026. The company ...

SAN FRANCISCO, CA – The MacArthur Justice Center, the American Civil Liberties Union (ACLU), and the ACLU Foundation of Northern California (ACLU NorCal) filed a FOIA lawsuit against U.S. Department ...