Clarity Launches AI Agent QA to Score Every Customer Service Conversation Automatically

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

How to contact Amazon customer service during your Prime Day shopping spree

Another Amazon sale is upon us. ICYMI: the annual Prime Day event returns in a new time slot for 2026, running from June 23 ...
Lifehacker

How to Speak With a Real Person at Home Depot Customer Service

Daniel is Lifehacker's Shopping Editor covering tech deals and reviewing TVs, headphones, speakers, and projectors. He earned his master’s in journalism from Columbia University and has reported for ...
The Big Lead

Woman calls Walmart’s AI customer service system. Then she catches it saying something shady: ‘Sounds like I’m buying a voice changer’

Nikki Kellett (@nikki_kellett) is sounding the alarm about Walmart’s customer service line. She discovers that the retail giant discloses far more than the standard “this call may be recorded” ...
Space.com

Scientists call for a secure lunar quarantine facility for extraterrestrial samples: 'The moon may become humanity's first line of biological defense'

"Decades of research on invasive species have demonstrated how an organism introduced to the wrong place at the wrong time can spread uncontrollably with potentially devastating and irreversible ...
America Magazine

Story of customer service agent hanging up on Leo shows pope’s ‘normal’ side

Pope Leo XIV greets people as he arrives at the Pontifical Shrine of the Blessed Virgin of the Rosary of Pompeii near Naples, Italy, before celebrating Mass in the piazza outside May 8, 2026, on the ...
WESH

Pope Leo called customer service – and reportedly got hung up on. Here's what happened

He's *** very humble guy. 2 months in, he calls his bank in South Chicago. To change his phone number. And I think his address. And so he gets *** lady, says, Yes, ma'am, I'm Robert Prevost. I'd like ...
Seattle Times

What Happened When the Pope Had to Call Customer Service

CHICAGO — Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost, a Chicago-born cardinal, became Pope Leo XIV in Vatican City, he ...
The New York Times

What Happened When the Pope Had to Call Customer Service

Spoiler alert: There was no miracle. By Julie Bosman Reporting from Chicago Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost ...
Entrepreneur

‘There Were a Lot of Naysayers’: Half of T-Mobile’s Customer Calls Are Now AI — And That’s Just the Beginning

T-Mobile is using AI to proactively resolve customer issues, aiming to eliminate the need for support calls altogether. Voice AI now handles about half of customer service calls, contributing to over ...
Yahoo

H-E-B customer wants samples while waiting at curbside, gets roasted

Add Yahoo as a preferred source to see more of our stories on Google. Should HEB curbside pickup involve free samples? ( Steve Gonzales / Houston Chronicle ) (Photo by Steve Gonzales/Houston Chronicle ...