When talking with colleagues, friends, or a partner, have you ever thought: "I want them to stop that, but I can't say it because I don't want to make things awkward." "I actually feel this way, but I ...

I wrote about assertion, and my coined term 'pre-assertion,' last time. This time, the topic is how to apply those to making complaints. Complaints, simply put, have levels. Telling a shop clerk, ...