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Basics on WFM (workforce management)
23:38
YouTubeBPO Interview Tutorials
Basics on WFM (workforce management)
📞 Workforce Management (WFM) in a Call Center WFM is a set of processes and tools designed to ensure that the right number of agents, with the right skills, are available in the right channel (phone, chat, email, etc.) at the right time to handle customer interactions. The main goal is to balance the needs of the customer (high service level ...
24.2K viewsOct 21, 2023
Workforce Management Software
What is Strategic Workforce Planning?
7:32
What is Strategic Workforce Planning?
YouTubeHR University
27.2K viewsMar 21, 2022
HR Basics: Workforce Planning
9:46
HR Basics: Workforce Planning
YouTubeGreggU
71.2K viewsJan 25, 2019
1 - What is Strategic Workforce Planning? (Workforce Planning Strategic Framework)
4:49
1 - What is Strategic Workforce Planning? (Workforce Planning Strategic Framework)
YouTubeTracey Smith, The Voice for
7.2K viewsMar 14, 2023
Top videos
What is workforce management (WFM)? | Zendesk
3:01
What is workforce management (WFM)? | Zendesk
YouTubeZendesk
243.6K viewsApr 16, 2024
What is Workforce Management?
1:11
What is Workforce Management?
YouTubeLaborChart, a Procore
16.1K viewsNov 29, 2021
Softworks - Workforce Management Software
1:41
Softworks - Workforce Management Software
YouTubeSoftworks
5.4K viewsOct 25, 2022
Workforce Planning Strategies
5 Steps To Successful Workforce Planning
6:59
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YouTubeHR360Inc
44K viewsOct 12, 2018
What are the steps in a Workforce Planning process?
5:06
What are the steps in a Workforce Planning process?
YouTubemyHRfuture
58.7K viewsFeb 14, 2019
Workforce.com Overview
6:53
Workforce.com Overview
YouTubeWorkforce
3.9K viewsFeb 10, 2021
What is workforce management (WFM)? | Zendesk
3:01
What is workforce management (WFM)? | Zendesk
243.6K viewsApr 16, 2024
YouTubeZendesk
What is Workforce Management?
1:11
What is Workforce Management?
16.1K viewsNov 29, 2021
YouTubeLaborChart, a Procore Company
Softworks - Workforce Management Software
1:41
Softworks - Workforce Management Software
5.4K viewsOct 25, 2022
YouTubeSoftworks
Smarter Workforce Management from Start to Finish | NiCE IEX WFM
5:32
Smarter Workforce Management from Start to Finish | NiCE IEX WFM
1.6K views5 months ago
YouTubeNiCE
5 Steps To Successful Workforce Planning
6:59
5 Steps To Successful Workforce Planning
43.4K viewsOct 12, 2018
YouTubeHR360Inc
Machine Learning Scheduling| NiCE IEX WFM
1:19
Machine Learning Scheduling| NiCE IEX WFM
888 views5 months ago
YouTubeNiCE
Schedule with Zoom's Workforce Management
3:03
Schedule with Zoom's Workforce Management
1.6K views11 months ago
YouTubeZoom
1:01
Proven Workforce Scheduling Strategies for Maximum Efficiency
70 views10 months ago
YouTubeSolid Rock Consulting
4:53
What is Workforce Management software? | The Ultimate Guide
553 viewsAug 25, 2023
YouTubeThe Shopworks
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