How to Assign a Ticket to particular Groups or Agents using Freshservice Workflow Automator
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YouTubeAcademy Freshworks
How to Assign a Ticket to particular Groups or Agents using Freshservice Workflow Automator
Admins and agents in Freshservice can set up a workflow automator to assign tickets to specific agents or groups based on certain parameters. In this video, we will take a look at two common scenarios. 1. Tickets of a specific requester language should be assigned to a particular agent. 2. Tickets raised for a specific asset should be assigned ...
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Freshservice Review
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